Please read these Terms and Conditions carefully before booking any tour items on our tour and travel website in Bali. By making a booking, you agree to be bound by these Terms and Conditions, which constitute a legally binding agreement between you and our company.
- Booking Confirmation:
- All tour bookings are subject to availability.
- Upon making a booking, you will receive a confirmation email with the details of your tour, including the date, time, duration, meeting point, and any additional information or requirements.
- Payment:
- Full payment is required at the time of booking, unless otherwise specified.
- We accept payment through secure online payment methods or other payment options specified on our website.
- Prices are displayed in the local currency and are inclusive of all applicable taxes, unless stated otherwise.
- Cancellation and Refunds:
- Cancellations made by you: If you cancel your booking within the specified cancellation period, you may be eligible for a full or partial refund. The cancellation period and refund policy will be clearly stated on the tour item description. Refunds, if applicable, will be processed in the original form of payment.
- Cancellations made by us: In the unlikely event that we have to cancel a tour due to unforeseen circumstances, we will notify you as soon as possible and offer an alternative tour or a full refund.
- Changes and Modifications:
- Changes requested by you: If you wish to modify your booking, please contact us as soon as possible. We will make every effort to accommodate your request, but changes are subject to availability and may incur additional charges.
- Changes made by us: We reserve the right to modify or cancel a tour, including the itinerary, in case of unforeseen circumstances such as weather conditions, natural disasters, or any other factors beyond our control. We will inform you of any changes as soon as possible and offer suitable alternatives or a refund.
- Health and Safety:
- It is your responsibility to ensure that you are in good health and physically fit to participate in the tour activities. Please inform us of any medical conditions, allergies, or special requirements that may affect your participation.
- You are expected to follow the instructions and guidelines provided by our tour guides or representatives during the tour for your safety and the safety of others.
- Liability:
- We are not liable for any loss, damage, injury, or delay incurred during the tour, including but not limited to accidents, theft, personal injury, or any other unforeseen circumstances.
- You are responsible for your personal belongings and should take necessary precautions to secure them during the tour.
- Insurance: We strongly recommend that you obtain comprehensive travel insurance to cover any unforeseen events, including tour cancellations, medical emergencies, and personal belongings.
- Complaints and Disputes: In the event of any complaints or disputes, please notify us immediately, and we will make every effort to resolve the issue promptly and amicably.
- Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Indonesia.
By booking a tour item on our tour and travel website in Bali, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
