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  1. Full Refund:
    • Cancellations made at least 14 days before the scheduled arrival date will be eligible for a full refund.
  2. Partial Refund:
    • Cancellations made at least 7 days before the scheduled arrival date will be eligible for a 50% refund of the total booking amount.
  3. No Refund:
    • Cancellations made within 7 days of the scheduled arrival date will not be eligible for any refund.
  4. Cancellation Process:
    • To cancel a tour booking, please contact our customer support team through the contact details provided on our website or in your booking confirmation email.
    • Please provide your booking details, including the tour name, date, and reference number, for efficient processing.
  5. Refund Processing:
    • Refunds, if applicable, will be processed in the original form of payment within a reasonable timeframe.
    • Please note that the refund may take several business days to reflect in your account, depending on your payment provider’s policies.
  6. Tour Modifications:
    • If you wish to modify your tour booking, please contact us as soon as possible.
    • Modifications are subject to availability and may incur additional charges.
  7. Cancellations by the Tour Operator:
    • In the unlikely event that we have to cancel a tour due to unforeseen circumstances, such as severe weather conditions or any other factors beyond our control, we will notify you promptly and offer an alternative tour or a full refund.

Please note that the cancellation policy may vary for specific tours or services, and any variations will be clearly stated on the tour item description or during the booking process.

By booking a tour on Rahayu Tour & Travel website, you acknowledge that you have read, understood, and agreed to the above cancellation policy.

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Jalan Raya Kaba-Kaba, Banjar Dualang,
Desa Kaba-Kaba, Tabanan – Bali